VP of Operations. Credit union leader. I run multi-branch operations, build leaders, and fix what's broken so teams perform and members win.
Strategy Into Execution
I turn plans into results.
Multi-Branch Leadership
I build alignment across locations.
Process Improvement
I find the real problem and fix it.
What You’ll Find Here
I built this space to think out loud. The wins. The lessons. The ideas I'm still figuring out. Leadership, operations, strategy, and more.
This is for my team, for peers in the industry, and for anyone trying to build something that matters. If something here helps you lead better or think differently, it was worth writing.
Featured Content
An educational overview of AI.
Insights & Ideas
White paper on credit union mergers - written towards small CUs.
About
I started in lending, moved into operations, and built my career by fixing what wasn't working.
Before Illinois State Credit Union, I consulted with credit unions across the Southeast, advising executive teams and boards on strategy, compliance, and growth. Now I lead multi-branch operations and focus on building leaders, improving systems, and delivering results that last.
I believe leadership is about making the people around you better. And I believe credit unions exist to serve members, not the other way around.
Connect
Open to conversations about operations, leadership, and the future of credit unions.
Email: jragsdale@itsmycu.org LinkedIn: linkedin.com/in/john-ragsdale-cu